Refund policy

Returns, Refunds & Product Support

Please review this policy before placing an order. For questions or assistance, contact office@gripvolt.com.

Change-of-Mind Returns

Except where required by applicable law, we do not offer returns or exchanges because you changed your mind, no longer want the item, or ordered the wrong model, size or colour when the product was accurately described and supplied as ordered.

Please check product specifications and compatibility before purchasing. If you are unsure which product to choose, contact us before placing your order.

This restriction does not apply to faulty, damaged, incorrectly supplied or misdescribed goods, or to applicable statutory cancellation rights.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, does not function as described, or is different from what you ordered, please contact office@gripvolt.com as soon as reasonably possible.

Please provide:

Your order number or other proof of purchase.
A description of the issue.
Photos or a short video, where reasonably possible, to help us assess the problem.

We may ask you to complete simple, safe troubleshooting steps. Do not continue using an item that appears unsafe.

After assessing the issue, we will arrange an appropriate remedy in accordance with applicable consumer law. Where suitable and agreed with you, this may involve supplying replacement parts. Other remedies may include repair, replacement, a price reduction or a refund, depending on the circumstances and your legal rights.

You will not be required to carry out unsafe repairs or accept replacement parts instead of a remedy to which you are legally entitled.

For verified defects, transit damage or items supplied incorrectly by us, we will cover the necessary shipping costs associated with the agreed remedy.

Damage Caused After Delivery

Problems caused by misuse, accidental damage, improper installation or unauthorised modifications are not treated as manufacturing defects where those actions caused the problem.

Where assistance is available for these issues, replacement parts, replacement products or shipping may involve a charge. We will explain any costs and obtain your agreement before proceeding. This does not affect rights relating to an unrelated product defect.

Return Instructions

Please contact us before sending an item back so we can provide the appropriate return address and instructions. The address on the shipping parcel may not be our return address.

Where a return is necessary, please package the item securely and include your order details. Retain proof of shipment.

Contacting us for return instructions does not make any statutory cancellation or return right subject to our discretionary approval.

European Union and United Kingdom Cancellation Rights

Where EU or UK distance-selling cancellation rights apply, you generally have 14 days after receiving your goods to notify us that you wish to cancel, without giving a reason, subject to applicable legal exceptions. You must then return the goods within 14 days of notifying us.

Email office@gripvolt.com with your order details and a clear statement that you wish to cancel.

For these change-of-mind returns, you are responsible for the direct return shipping costs, provided this was disclosed before purchase and applicable law permits it.

You may inspect the goods as you would in a shop. Where legally permitted, we may deduct any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We will reimburse payments required by law, including standard outbound delivery charges where applicable. Additional charges for an upgraded delivery service are not refundable unless required by law.

Refunds will be issued within 14 days of your cancellation notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Refunds

Where a refund is due, we will notify you and issue it to your original payment method unless otherwise agreed. Refunds will be processed within the applicable legal deadline. Your bank or payment provider may require additional time to display the credit.

For refund questions, contact office@gripvolt.com.

Your Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights, including applicable rights concerning defective goods, implied warranties or statutory guarantees. Discounted items retain the same statutory protections.

Changes to this policy do not reduce rights or commitments applicable to orders placed before the changes took effect.