Shipping policy

1. Shipping Destinations and Costs

GripVolt offers free standard shipping on all orders, with no minimum purchase required, to destinations available at checkout.

If your destination is not available at checkout, please contact office@gripvolt.com before placing an order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing may take longer during holidays, peak seasons or promotional periods. Business days exclude weekends and public holidays.

3. Estimated Delivery Times

The following estimates apply after your order has been processed and shipped:

United States: 7–14 business days.
United Kingdom, Germany, France, Italy and Spain: 4–7 business days.
Other supported destinations: 7–14 business days.

Processing time is additional to these shipping estimates.

These timeframes are estimates, not guaranteed delivery dates. Delivery may take longer due to customs clearance, public holidays, severe weather, carrier disruptions or remote delivery locations. This does not affect any rights you have under applicable law.

4. Order Tracking

Once your order has shipped, we will email you a shipping confirmation with tracking information.

Tracking updates may not appear immediately after dispatch. If you have difficulty accessing your tracking information, please contact office@gripvolt.com with your order number.

5. Shipping Restrictions and Address Accuracy

We do not ship to P.O. boxes or military addresses. Some islands, remote locations and restricted areas may be outside our carriers’ delivery coverage.

Please provide a complete and accurate delivery address, including any apartment or unit number.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

If a delivery problem results from an incorrect or incomplete address provided at checkout, we will contact you to discuss the available options and any applicable redelivery costs before proceeding. This does not affect your statutory rights.

6. Customs and Import Charges

For international shipments, customs duties, import taxes or clearance fees may apply.

Unless these charges are explicitly included or collected at checkout, the recipient is responsible for applicable charges required by the destination’s authorities, subject to applicable law.

Free shipping covers standard shipping charges and does not necessarily include customs duties or import taxes.

7. Delayed, Lost or Damaged Orders

If your order has not arrived within the estimated delivery period, tracking indicates a delivery problem, or your package arrives damaged, please contact office@gripvolt.com as soon as reasonably possible.

Please provide your order number and a description of the issue. For damaged items, include photos of the item and packaging where reasonably possible.

We will investigate with the carrier and arrange an appropriate resolution in accordance with our Refund Policy and applicable consumer law. You are not required to resolve the issue with the carrier on your own.

If tracking shows that your package was delivered but you cannot locate it, please check with other household members or your building reception and contact us for assistance.

Nothing in this section limits your statutory rights.

8. Returns and Product Support

For damaged, faulty or incorrect items, returns and refunds, please refer to our Refund Policy.

Please contact us before sending an item back so we can provide the appropriate return address and instructions. Do not send returns to the dispatch address printed on your parcel unless we have confirmed that address for your return.