Warranty

GripVolt Product Support & After-Sales Service

If you need help with a GripVolt product, please contact office@gripvolt.com. We can assist with product questions, troubleshooting and after-sales enquiries.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, does not function as described, or contains an incorrect item, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number or other proof of purchase.
A brief description of the problem.
Photos or a short video, where reasonably possible.

Do not continue using a product that appears unsafe. We will not ask you to perform unsafe repairs.

How We Resolve Product Issues

We will assess the issue and arrange an appropriate remedy in accordance with our Refund Policy and applicable consumer law.

Where suitable and agreed with you, we may supply replacement parts to resolve the problem. Depending on the circumstances and your legal rights, other remedies may include repair, replacement, a price reduction or a refund.

For verified defects, transit damage or items supplied incorrectly by us, we will cover the necessary shipping costs associated with the agreed remedy.

You will not be required to accept replacement parts instead of a remedy to which you are legally entitled.

Accidental Damage and Misuse

Damage caused by misuse, accidents, improper installation or unauthorised modifications is not treated as a manufacturing defect where those actions caused the problem.

If paid assistance is available, we will explain any charges for parts, products or shipping and obtain your agreement before proceeding. This does not affect your rights concerning an unrelated defect.

Returns and Refunds

Please refer to our Refund Policy for return eligibility, cancellation rights, return instructions and refunds.

Please contact us before sending a product back so we can provide the appropriate return address and instructions. This does not make statutory cancellation or return rights subject to our discretionary approval.

Your Rights

This page explains our support process and does not create an additional voluntary warranty or money-back guarantee.

Nothing on this page limits any applicable statutory guarantee, implied warranty or other mandatory consumer right. Any specific warranty or guarantee provided with your purchase remains subject to its terms and applicable law.

Updates to this page do not reduce rights or commitments applicable to orders placed before the updates took effect.